At Jomis, we take pride in delivering high-quality, fresh, and hygienically packed products. Your satisfaction is important to us, and we aim to provide a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

1. Due to the perishable nature of food products, we do not accept returns once the product has been opened, consumed, or used.
2. Returns will only be accepted if:
3. You receive a product that is damaged during transit.
4. You receive the wrong product compared to your order.
5. The product is expired at the time of delivery.

2. Timeframe for Requests

1. All return or refund requests must be made within 48 hours of receiving the order.
2. Requests made after this period will not be eligible.

3. Process for Returns/Refunds

1. To request a return or refund, please contact our customer support team at [Insert Email/Phone Number] with your order details, photographs of the product, and reason for the request.
2. Our team will review the claim and notify you of approval or rejection.

4. Refund Method

1. If approved, refunds will be processed through the original payment method within 7–10 business days.
2. In case of COD (Cash on Delivery) orders, refunds will be processed to the bank account provided by you.

5. Non-Refundable Items

1. Opened, partially consumed, or tampered packages.
2. Products returned without prior approval from our support team.
3. Orders delayed due to courier issues or unforeseen events beyond our control.

6. Exchange Policy

1. Exchanges are possible only if the product delivered is incorrect or defective.
2. In such cases, we will arrange a replacement of the same item or offer store credit.

7. Contact Us

For any issues related to refunds or returns, please reach out to our customer care team